Refund policy

Refund Policy

At [Nombre de tu Tienda], we want you to be thrilled with your purchase. However, we understand that sometimes things don’t go as planned. Here is how we handle returns, exchanges, and cancellations.

1. Quick Summary of Timelines

Action Window
Request a Cancellation Within 24 hours of purchase
Contact us for a Return Within 7 days of delivery
Ship items back Within 14 days of delivery
Claim for lost orders Within 3 months of the initial order

2. Returns & Exchanges

We gladly accept returns and exchanges on most items. To be eligible, the item must arrive back to us in good, unused condition.

  • Shipping Costs: The customer is responsible for return shipping costs.

  • Refund Amount: We will refund the cost of the item. Please note that initial shipping costs are non-refundable.

  • Time Limit: Money refunds cannot be claimed after 2 months from the original shipment date.

Items that Cannot be Returned

Due to their nature, the following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Custom or personalized orders.

3. Damaged, Stolen, or Missing Items

If your order doesn't arrive in perfect condition, we’re here to help.

  • Damaged/Defective Items: Contact us immediately with photos of the damage so we can find a solution.

  • Missing Items: If something is missing from your package, please contact us within 7 days of delivery.

  • Lost Packages: If your package was shipped but never arrived, please reach out. We handle lost orders on a case-by-case basis. Claims for lost orders must be made within 3 months of the purchase date.

4. Orders Returned to Sender

If a package is returned to us by the carrier (e.g., due to an incorrect address or failure to collect), we handle it as follows:

  1. Re-shipping: We can resend the order if you agree to pay the new shipping fees.

  2. Notification: We do not automatically contact customers when an order is returned to us. We register the package and wait for you to reach out to us.

  3. Refunds: If you do not wish to have the order resent, we can offer a refund for the items, but the initial shipping cost will not be refunded.

5. Cancellations

You can request a cancellation within 24 hours of purchase. Once this window has passed, the order may already be in production or prepared for shipment.

Questions about your order?

If you have any problems or just want to say hi, please contact us. We’re humans on the other side of this screen and we’ll do our best to help you out!

Note: Please ensure items are packaged securely for return shipping. We cannot issue refunds for items that arrive damaged due to poor return packaging.